Fulfillment Policy

Service Fulfillment & Delivery
Sturdy Digital is committed to providing exceptional service and delivering projects on time and to specification. Once a service agreement is established and payment is confirmed, our team will begin working on the agreed-upon services. Project timelines may vary based on the scope of work, and we will provide an estimated completion date at the start of each project. Any delays will be communicated promptly, and we will make every effort to meet your expectations.

Refund Policy
As a service-based business, we strive for customer satisfaction through clear communication and professional work. Due to the nature of our services, refunds are generally not available once work has commenced. However, exceptions may be made in specific cases, such as:
- If the service delivered does not meet the outlined project requirements.
- If work has not yet started and the refund request is made within 7 days of the initial payment.
‍
All refund requests must be submitted in writing to hello@sturdydigital.com, and will be evaluated on a case-by-case basis. Partial refunds may be issued at our discretion based on the amount of work completed.

Cancellation Policy
You may cancel the service agreement at any time by providing written notice. However, the following terms apply: If cancellation occurs within 24 hours of signing the agreement, a full refund will be provided .If cancellation occurs after 24 hours, but work has not yet begun, a 10% administrative fee will be deducted from the refund. If cancellation occurs after work has begun, the client will be responsible for payment for services rendered up to the cancellation date. Any remaining balance, if applicable, will be refunded.

To cancel a service, please contact us at hello@sturdydigital.com with your order details.

Contact Us
If you have any questions regarding our Fulfillment Policy or need assistance with a current project, please reach out:
Email: hello@sturdydigital.com
Business Hours: Monday to Friday, 9 AM - 5 PM EST

Policy Updates
Sturdy Digital reserves the right to update this Fulfillment Policy as necessary. Any changes will be posted on this page, and we encourage clients to review it periodically to stay informed of any updates.